Terms & Conditions

Terms & Conditions

Free postage and packaging on all orders £20.00 or over. 

All orders under £20.00 subject to a £1.50 delivery charge.

Orders are automatically processed by PayPal for secure payment. We do not hold any of your debit /credit card details and will not pass on any personal details to third parties.

If you do not want to pay online we are happy to accept a cheque in the post, just e-mail us via the contact us page for details and we will be happy to help.

All orders will be processed and sent out the same day where possible if placed before 1pm. After this time orders will be processed and sent out the following day. Please note orders received on a Saturday (after 1pm) and a Sunday or Bank Holiday Monday will be processed and sent out the next working day.
Personalised orders will however take longer to process as the item you have ordered will be made from scratch to your specifications. Depending on the personalised item ordered, your order will normally be dispatched within the week. We will contact you if we think your order will take longer than this. 

Orders are currently dispatched via Royal Mail post.
We currently only post (accept orders) to the mainland UK.
Please allow 7-10 days for delivery before contacting us.

We are happy to offer you a refund if you are not entirely satisfied with your purchase. Please return any item to us within 14 days of receipt. Please note, we are unable to refund any items without proof of purchase and if the item is not in the original condition it was sent to you.
Personalised orders unfortunitely cannot be refunded if you have simply changed your mind. A refund can of course be given if the order is faulty. Please make sure you check the spelling and wording of any personalised items your when filling in the boxes, as this is how it will appear on your item.

Please note sizes are approximate, also colours may differ slightly due to the nature of some handmade products.

Some products we sell are not suitable for children under the age of 3 due to small parts. 

If you have any questions or comments please feel free to contact us via our contact us page OR 
e-mail us at [email protected] where we will do our best to help.

You can also write to us at :

Meldel Crafts
21 Sharp Road
Newton Aycliffe
Co Durham
United Kingdom

Please note this is a postal address only and not a shop address.

Thanks for reading our Terms & Conditions.

Meldel Crafts